All Systems Operational
Scheduled Maintenance
We will be performing maintenance on Mindful Callback at this time for both Shared and Private instances. No downtime or caller impact is expected. Details about this release can be found here for shared instances and here for private instances.
Posted on Nov 24, 15:36 CST
Past Incidents
Nov 29, 2020

No incidents reported today.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020
Resolved - A fix has been deployed for all instances impacted by this service interruption. The issue was resolved as of 13:45 EST and service has been restored.
Nov 25, 13:05 CST
Monitoring - An issue has led to an interruption of service for all Digital Callback widgets and APIs. This issue was first reported at 8:43 EST. A temporary fix has been applied and we are actively working on a permanent fix. We will update with more information as it's available.
Nov 25, 09:39 CST
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - Temporary AWS Cloudwatch issue led to an interruption of service for all Premise Digital Callback widgets and APIs. Issue was first reported at 12:01 AM EST 11/20 and resolved at 2:00AM EST.
Nov 20, 02:00 CST
Nov 19, 2020

No incidents reported.

Nov 18, 2020
Completed - The scheduled maintenance has been completed.
Nov 18, 02:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 21:00 CST
Scheduled - We will be performing maintenance at this time. No downtime is expected. Notes about this release can be found here.
Nov 16, 09:06 CST
Nov 17, 2020
Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.