All Systems Operational

About This Site

Whether it’s a scheduled maintenance window or a reported incident, this status page provides you with up-to-the-minute notifications. For planned maintenance, we will update you when the maintenance is scheduled, in-progress, and completed; for service interruptions, we will let you know when the incident has been identified and resolved.


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Inbound calls Operational
PSTN Operational
SIP Operational
Americas, US East Operational
Americas, US West Operational
LATAM, São Paulo Operational
EMEA, Frankfurt Operational
APAC, Sydney Operational
Outbound Calls Operational
PSTN Operational
SIP Operational
Americas, US East Operational
Americas, US West Operational
LATAM, São Paulo Operational
EMEA, Frankfurt Operational
APAC, Sydney Operational
Digital Widgets and Intents Operational
Mindful Callback Widgets Operational
On-Premise Callback Widgets Operational
Mindful Callback Legacy Widgets Operational
Messaging Operational
Datastore Operational
API Operational
Reporting Operational
Platform Operational
Login and UI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 29, 2021

No incidents reported today.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Completed - The scheduled maintenance has been completed.
Nov 19, 23:11 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 EST
Scheduled - We will be performing maintenance for shared instances at this time. No downtime or caller impact is expected.
Nov 19, 15:46 EST
Completed - The scheduled maintenance has been completed.
Nov 19, 15:42 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 21:30 EST
Scheduled - We will be undergoing maintenance on a new voice region in LATAM.
Nov 16, 21:29 EST
Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021
Resolved - The partial outage was due to ongoing maintenance in another region that inadvertently affected some of our US East customers. The environment has been restored to working order and the incident has been resolved.
Nov 16, 17:10 EST
Update - The environment has been restored to working order, we will continue to monitor.
Nov 16, 15:40 EST
Update - We have noticed an additional issue where outbound calls were not ending when the other party hung up. A fix was implemented and we are continuing to monitor for any further issues.
Nov 16, 13:47 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 11:51 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 16, 11:10 EST
Resolved - We saw a brief interruption of service for SIP calls for a subset of our infrastructure. The issue was identified quickly and has been resolved.
Nov 16, 10:21 EST
Nov 15, 2021
Completed - The scheduled maintenance has been completed.
Nov 15, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 21:01 EST
Scheduled - We will be performing maintenance for Mindful Messaging at 9:00 PM ET on November 15, 2021. Maintenance is expected to take approximately 1 hour and 30 minutes. Inbound and outbound messages may be affected for up to 30 minutes during this period.
Nov 15, 14:21 EST
Completed - The scheduled maintenance has been completed.
Nov 15, 01:07 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 22:01 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 09:39 EST
Scheduled - We will be performing maintenance for private instances at this time. Brief downtime is expected during this maintenance window. Notes about this release can be found here.

Updated times:

Maintenance Window -
CST: 21:00 11/14 - 02:00 11/15
EST: 22:00 11/14 - 03:00 11/15
UTC: 03:00 11/15 - 08:00 11/15
Nov 14, 22:00 EST