All Systems Operational

About This Site

Whether it’s a scheduled maintenance window or a reported incident, this status page provides you with up-to-the-minute notifications. For planned maintenance, we will update you when the maintenance is scheduled, in-progress, and completed; for service interruptions, we will let you know when the incident has been identified and resolved.


Learn more about this page

Inbound calls Operational
PSTN Operational
SIP Operational
Americas, US East Operational
Americas, US West Operational
LATAM, São Paulo Operational
EMEA, Frankfurt Operational
APAC, Sydney Operational
Outbound Calls Operational
PSTN Operational
SIP Operational
Americas, US East Operational
Americas, US West Operational
LATAM, São Paulo Operational
EMEA, Frankfurt Operational
APAC, Sydney Operational
Digital Widgets and Intents Operational
Mindful Callback Widgets Operational
On-Premise Callback Widgets Operational
Mindful Callback Legacy Widgets Operational
Messaging Operational
Datastore Operational
API Operational
Reporting Operational
Platform Operational
Login and UI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing maintenance for both shared and private instances at this time. No downtime or caller impact is expected.
Posted on May 18, 12:58 EDT
Past Incidents
May 24, 2022

No incidents reported today.

May 23, 2022
Resolved - We have been notified of an issue related to delayed SMS message delivery to customers on the Rogers network. The issue was reported today around Noon EDT and resolved within one hour. SMS messages, campaigns, and notifications for some customers on the Rogers network may have been affected during this period.
May 23, 12:00 EDT
May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022
Resolved - The issue related to SMS Message Latency to T-Mobile has been resolved.
May 11, 15:12 EDT
Update - We are continuing to investigate this issue.
May 11, 15:11 EDT
Investigating - We have been notified of an issue related to SMS message delivery to customers on the T-Mobile network when sending from standard phone numbers (not toll-free). This may affect SMS messages, campaigns, and notifications for some customers on the T-Mobile network. Our vendor partner is currently investigating the issue. Updates will be posted as available.
May 11, 14:05 EDT
May 10, 2022

No incidents reported.