All Systems Operational

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Whether it’s a scheduled maintenance window or a reported incident, this status page provides you with up-to-the-minute notifications. For planned maintenance, we will update you when the maintenance is scheduled, in-progress, and completed; for service interruptions, we will let you know when the incident has been identified and resolved.


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Past Incidents
Aug 4, 2021

No incidents reported today.

Aug 3, 2021

No incidents reported.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021
Completed - The scheduled maintenance has been completed.
Jul 28, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 22:00 EDT
Scheduled - We will be performing maintenance for both shared and private instances at this time. No downtime or caller impact is expected. Notes about this release can be found here(https://help.vhtcx.com/99237-release-notes/what's-new-in-the-mindful-callback-application).
Jul 21, 09:12 EDT
Jul 27, 2021
Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021
Resolved - This incident has been resolved.
Jul 24, 22:53 EDT
Identified - We have discovered an issue with Mindful Callback caller recordings (metadata) that are not being played back to the agent. Callbacks are otherwise being processed normally. The team has identified the issue and is working to implement a fix
Jul 23, 20:46 EDT
Jul 23, 2021
Jul 22, 2021

No incidents reported.

Jul 21, 2021
Resolved - This incident has been resolved.
Jul 21, 09:06 EDT
Update - We are continuing to monitor for any further issues.
Jul 21, 09:06 EDT
Monitoring - Service has resumed normal operations. The team will continue to monitor and research the root cause
Jul 19, 21:47 EDT
Investigating - We are researching an issue with Mindful Callback caller recordings (metadata) that are not being played back to agents. Callbacks are otherwise being processed normally. The team is researching this issue and will update this incident when there has been a resolution.
Jul 19, 19:33 EDT