Mindful Status - Mindful Callback Incident - Callback Recordings(Metadata)

Mindful Callback Incident - Callback Recordings(Metadata)

Incident Report for Mindful

Resolved

This incident has been resolved.

Posted Jul 24, 2021 - 22:53 EDT

Identified

We have discovered an issue with Mindful Callback caller recordings (metadata) that are not being played back to the agent. Callbacks are otherwise being processed normally. The team has identified the issue and is working to implement a fix

Posted Jul 23, 2021 - 20:46 EDT